Refund Policy

Refund & Return Policy

At PokeMagic USA, customer satisfaction is important to us.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unused and in original condition
• Items must include original packaging
• Proof of purchase is required

Non-Returnable Items

The following items are non-refundable:

• Opened trading card products
• Digital products
• Clearance or final sale items

Refund Process

Once we receive and inspect your return, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and order details.

Contact

For return or refund requests, email:

Email: pokemagicusa@outlook.com